Dovetail is building the Customer Intelligence platform used by companies like Canva, Atlassian, and Okta to understand their customers and make smarter product decisions.
Teams generate massive volumes of messy, unstructured customer data — calls, support tickets, research interviews, feedback - you name it. We’re building the infrastructure layer that ingests it, indexes it, enriches it, and turns it into usable intelligence. That means solving hard problems in large-scale data processing, high-performance search, embeddings, LLM orchestration, and AI-driven workflows that automate what would take weeks of manual analysis.
AI is core to our product. We’re among the top 5% of Amazon Bedrock users in Australia, and AI is deeply embedded across the product, whether it be semantic search, automated insight extraction, clustering, and intelligent summarisation.
Founded in 2017 and headquartered in Sydney, we found product–market fit early and scaled responsibly. In 2022, we raised a $63M Series A led by Accel, accelerating our global expansion and deep investment in product and engineering. Today, thousands of teams across North America, Europe and APAC rely on Dovetail as critical to their product decision-making.
We’re profitable and scaling intentionally. We’re no longer proving the idea — we’re strengthening the platform. That means maturing APIs, improving system boundaries, increasing performance at scale, and building durable foundations to support growing enterprise complexity.
Dovetail sits in a rare position: established enough to have real scale, revenue and enterprise demands; early enough that architectural decisions still matter. You’ll have the autonomy and influence of a scale-up, while working on meaningful, technically ambitious problems in an emerging category that’s gaining serious traction.
If you’re excited by advanced AI, complex data systems, and building something category-defining — this is the kind of place where you can do serious work and see it have real impact.
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